Support

Open the app, draw a pattern of at least 6 dots on the 5×5 grid, then import a photo, video, or file. The vault is created the moment your first file lands. Right after, you'll see a 12-word recovery phrase — write it down before tapping continue.

Unlock the vault with its pattern, then tap the import button in the gallery. You can pick from the Photos library, browse files, or capture directly with the in-app camera. Imported items are encrypted on your device before they're stored.

From the unlock screen, draw a different pattern than the one you used before. A pattern that doesn't match an existing vault is treated as a brand-new one — import a file and that pattern is now bound to its own vault, with its own recovery phrase.

On the unlock screen, choose to restore access with your recovery phrase. Enter the 12 words for that vault, then set a new pattern. If you've lost the recovery phrase as well, the vault can't be recovered — we don't keep a copy of it anywhere.

Yes. From inside an unlocked vault, open Settings and choose Replace recovery phrase. A new 12-word phrase will be generated and shown to you once. The old phrase stops working as soon as the new one is created — save the new one before tapping continue.

Yes. Open the vault, go to Settings, and choose to set a new pattern. You'll be asked to draw it twice to confirm. The old pattern stops opening that vault immediately.

Not automatically. Weave Vault's storage is excluded from iCloud and iTunes/Finder device backups by design — a backup of your phone won't contain your vault. An encrypted backup feature is on the roadmap; until then, treat your phone as the only copy and export anything you can't afford to lose.

Single files up to about 16 GB. Files over 64 MB are stored in encrypted 4 MB chunks so very large videos work too. Photos and videos captured with the in-app camera stay below 75 MB per item.

If you imported from the Photos library or Files app, the originals stay there — Weave Vault only receives the items you explicitly select through Apple's system picker. If you'd like to clean those originals up, the app shows in-flow guidance after import.

Subscriptions are managed by Apple. On your device, open Settings → [your name] → Subscriptions, tap Weave Vault, and cancel. You'll keep Pro features until the end of the current billing period.

Open the paywall inside the app and tap Restore Purchases. That re-checks your Apple ID's entitlements with the App Store. If it still doesn't restore, email us with the Apple ID email used for the purchase.

Refunds are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the Weave Vault purchase.

Weave Vault locks itself in a few situations to keep your vault private: when you send the app to the background, when your phone locks, after about two minutes of no interaction, and when iOS reports a screenshot or screen recording. If this is happening more than expected, let us know what you were doing and we'll take a look.

Very large videos take a moment to encrypt — chunked imports run in the background. If progress hasn't moved at all, force-quit and reopen the app, unlock the vault, and try the import again. Files that imported successfully won't be duplicated.