Support

Draw a pattern of at least six dots on the 5×5 grid, then import a photo, video, or file. The vault is created the moment the first file lands, and a 12-word recovery phrase is shown once — write it down before continuing. Nothing is stored until that first import.

From the unlock screen, draw a pattern different from any you have used. An unrecognised pattern opens a fresh empty vault; import a file and that pattern is now bound to its own vault with its own recovery phrase. The free tier allows three vaults.

Unlock the vault and use the add button in the gallery. You can pick from your photo library, browse files, or capture directly with the in-app camera. Everything is encrypted on the device before it is stored.

On the unlock screen, choose to restore access with your recovery phrase, enter that vault’s 12 words, and set a new pattern. If the recovery phrase is also gone, the vault cannot be opened — we do not hold a copy, and there is no support process that can override this.

Yes. Inside an unlocked vault, open Settings and choose Replace recovery phrase. A new phrase is generated and shown once; the old one stops working immediately. If backup is on, wait until the status reads Backed up before erasing or uninstalling — otherwise a restore would still expect the old phrase.

Yes — Settings, then set a new pattern. You will draw it twice to confirm, and the old pattern stops opening that vault right away. The same “wait for Backed up” note applies if backup is on.

No. Weave Vault is excluded from your phone’s ordinary device backup by design, so an iCloud or Finder backup of your phone does not contain your vault.

Encrypted backup is a separate, opt-in feature you turn on in Settings. It copies the vault’s ciphertext to your own iCloud (iPhone, iPad) or your own Google Drive (Android). Enabling it requires Pro; restoring never does.

Install the app, and on the first screen choose Restore from a backup. Sign in to the same iCloud or Google account that holds the backup, let it download, then draw the pattern for the vault you want — or use its recovery phrase. Keep the app open until the restore finishes.

Keep the app in the foreground with a working connection; large first backups take a while and progress reaches 100% only when the upload is fully published. If it still fails, check that you have iCloud (or Drive) space available, then turn backup off and on again. A failed sync never damages the copy already stored.

Sharing sends a point-in-time copy of a whole vault — items you add afterwards are not included. You choose an expiry of up to 30 days and get a one-time phrase to pass to the recipient by whatever channel you trust. They enter it in the app to open the share; they do not need Pro, or even a vault of their own.

Sharing is available on iPhone, iPad and Android.

Yes, from Shared vaults in the vault’s settings. Revoking takes effect at the next open attempt — the recipient cannot decrypt without the half of the key that our gate releases, so withdrawing it actually stops access rather than just hiding a link.

Up to 16 GB per file. Files over 64 MB are stored in encrypted 4 MB chunks so very large videos work normally. Captures from the in-app camera stay under 75 MB each.

They stay exactly where they were. Importing makes an encrypted copy — the app only ever receives the items you pick in your operating system’s own picker, and never browses or indexes your library. If you want a single copy, delete the original yourself afterwards, and remember to empty your photo app’s recently-deleted album.

Large videos take a moment to encrypt. If progress has not moved at all, force-quit and reopen the app, unlock the vault, and try again. Files that already imported successfully are not duplicated.

On iPhone or iPad, open Settings → [your name] → Subscriptions, tap Weave Vault, and cancel. On Android, use Google Play Store → Subscriptions. You keep Pro until the end of the current billing period.

Open the paywall in the app and tap Restore purchases, which re-checks entitlements with your store. If it still does not appear, email us with the store account email used for the purchase.

Nothing is deleted. Your vaults stay on the device and stay openable, backup pauses without removing the copy already stored, and you can still restore from it. You may be unable to add files or vaults beyond the free limits until you renew.

Weave Vault locks when you leave the app, when the device locks, after about two minutes without interaction, and when the system reports a screenshot or screen recording. If it is happening more often than that explains, tell us what you were doing and we will look into it.

That is what an unrecognised pattern looks like — the app never rejects a pattern, so a small slip shows up as an empty vault rather than an error. Lock and try again, drawing the same shape and direction as when you created it. If it keeps happening, use the recovery phrase for that vault.